Patient Feedback & Complaints
Your voice matters to us
At Uniskin, we are committed to delivering exceptional care. If your experience fell short of that standard, we want to hear from you — every complaint is treated with confidentiality, dignity, and a genuine commitment to resolution.
What to Expect
Our Complaints Process
We follow a structured process in line with CQC requirements. Here is exactly what happens after you submit.
1
Acknowledgement
We will acknowledge your complaint in writing within 3 working days and confirm who is handling it.
Within 3 working days2
Investigation
Your complaint is investigated thoroughly and fairly by our Clinical Director. All information is treated in strict confidence.
3
Full Written Response
You will receive a full response within 20 working days. If more time is needed, we will contact you and agree a new timescale.
Within 20 working days4
Resolution & Learning
Our response will include findings, any apology where appropriate, and steps we are taking to improve our service.
5
If You Remain Dissatisfied
You have the right to escalate to the Care Quality Commission (CQC) or seek independent review via ISCAS. Details are in the sidebar.
Submit Your Complaint
Complaint Form
Before you begin: Fields marked * are required. To speak to someone directly call 0333 149 0230 or email [email protected]
Thank you — your complaint has been received.
A copy of your submission has been sent to the email address you provided. A member of our team will acknowledge your complaint within 3 working days and provide a full written response within 20 working days.
If you requested a copy of our Complaints Policy, this will be included in your acknowledgement email.
